Refund policy
Return Policy
1. Introduction
This Return Policy outlines the procedures and conditions for returning products purchased on www.casbastudio.com (hereinafter referred to as the "Site"). Our customers have the right to return products in accordance with applicable U.S. laws.
2. Right to Cancel
Under U.S. consumer protection laws, you have the right to cancel your purchase without penalty within 14 days of receiving the goods.
3. Exercising the Right to Cancel
To exercise your right to cancel, you must inform us of your decision to return the product through a clear statement (for example, a letter sent by mail, fax, or email). You may use the cancellation form available here: https://casbastudio.com/pages/contact
4. Conditions for Return
- Products must be returned in their original packaging, complete with all labels and accessories.
- Products should not have been used or damaged.
- Returns must be initiated within 14 days of notifying us of the cancellation.
5. Return Costs
Return shipping costs are the responsibility of the customer unless stated otherwise at the time of purchase. We recommend using a trackable shipping method to ensure the security of your return.
6. Refund
Once we receive the returned product and verify its condition, we will process a refund of the amount paid, including standard shipping costs, within 14 days of receiving the return. The refund will be issued using the same payment method used for the purchase, unless otherwise specified by you.
7. Exceptions to the Right to Cancel
The right to cancel does not apply to:
- Sealed products that cannot be returned for health or hygiene reasons once opened.
- Customized or made-to-order products.
- Services already provided with your consent before the cancellation period expires.
8. Contact Information
For further information or questions regarding our Return Policy, please contact us at: info@casbastudio.com.
Last Updated
This Return Policy was last updated on October 28, 2024.